Please get in touch with us via email at firstname.lastname@example.org
If using the form, please fill it out completely and return it with your package. Please clearly mention your order number outside the package
Customers must reach out within thirty (30) days of receipt of the products to initiate the return process and receive a Return Merchandise Authorization (RMA) number. BrandedCanopy Tents does not grant returns for products before a full inspection of the product in question. The customer is responsible for any costs associated with shipping the products to be returned. A 20% restocking fee will be applied to products that are returned undamaged and unused.
All returned merchandise must be in unopened original packaging, including accessories and documentation. All non-defective items will be charged a 20% restocking fee. Customers must inform us of a return within 7 days of receiving an order for applicable items. Packages being returned should be insured by you for your protection. The customer is responsible for any damage that occurs during the return shipment. Returned merchandise that is damaged upon receipt will not be credited. The customer is responsible for the initial shipping cost and all return shipping costs.
We cannot accept returns for custom displays and customized products, including orders with custom text, printing, or graphics. Since all our orders are processed for production only after receiving approval from our customers (via email or phone), we cannot be held responsible for customers' dissatisfaction over the resolution and design of the printed items. We try to avoid such events from happening by reviewing each artwork before production.
We offer free design services for a few products in our product line. This service is available only if the customer places an order through our website and completes it.
For design services, we typically charge hourly rates that vary based on the complexity of the project and the time spent by our team.
Refunds & Credits
To qualify for a refund, items must be new or unused and in re-sellable condition.
Please allow 1-2 weeks to process your return and refund. The refund is only available as store credit equal to the value of the order minus any processing costs or fees for design services, should it apply.
Shipping costs are not refundable.
Custom-Printed Goods & Custom-Cut Hardware Return
We do not offer refunds on custom-printed and custom-cut items. They are done according to the client's specifications. Thus, they cannot be resold or reused if the client cancels.
Stock Prints & Hardware Items
We accept returns for stock prints and hardware items. Each refund request will be processed and evaluated individually, and the amount refunded as store credit will be decided based on the specific circumstances of each order individually.
If item(s) in your order are missing, we can ship the missing item(s) using the original shipping method or issue a refund based on the missing product and shipping value.
Damaged or Defective Items
- If the item is defective / damaged upon arrival, we must be notified within 2 days of delivery.
- Take pictures, if possible, and email photos of the damage to us. Our email is email@example.com
- If the item is defective upon arrival, we have to do a fault assessment. If the carrier is at fault, we will file a claim with the carrier. The customer holds the item until the carrier finishes the inspection on the claim. If it is determined that the carrier is not at fault, we will determine the replacement or refund. Please refer to the Return Policy for a refund. PLEASE DO NOT TRY TO FIX THE DEFECTIVE ITEM BEFORE SHIPPING BACK TO US (Unless advised).
Limit of Liability
All merchandise is sold such that the client/user assumes all risks related to the use of the merchandise.
Branded Canopy Tents reserves the right to cancel an order due to certain unavoidable circumstances. The refund will be decided according to the circumstances. Branded Canopy Tents will not be responsible for any deadline due to order cancellation during those circumstances.