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Return Policy

Return Procedure

Please contact us via email
If using the form, please fill out completely and return it with your package. Please clearly mention your order number on outside of package


Returnable Items

All returned merchandise must be in unopened original packaging including accessories and documentation. All non-defective items will be charged 20% restocking fee. Customers must inform us of a return within 7 days of receiving an order for applicable items. Packages being returned should be insured by you for your protection. The customer is responsible for any damage that occurs during return shipment. Returned merchandise that is damaged upon receipt will not be credited. The customer is responsible for the initial shipping cost and all return shipping costs.


Non-returnable Items

We cannot accept returns for custom displays and customized products, including orders with custom text, printing or graphics. Since all our processed for production only after receiving approval from our customers (via email or phone), we cannot be held responsible for customers' dissatisfaction over the resolution and design of the printed items; we try to avoid such events from happening by reviewing each artwork prior to production


Refunds & Credits

Please allow 1-2 weeks to process your return and refund. We can only provide credit for the item cost. Shipping costs are not refundable.


Missing item(s)

If item(s) in your order are missing, we can ship the missing item(s) using the original shipping method or issue a refund based on the missing product and shipping value.


Damaged or Defective Items

  • If the item is defective / damaged upon arrival, we must be notified within 2 days of delivery.
  • Take pictures, if possible, and email photos of the damage to us. Our email is
  • If the item is defective upon arrival, we have to do fault assessment. If the carrier is at fault, we will file a claim with the carrier. The customer holds the item until carrier finishes inspection on the claim. If it is determined that the carrier is not at fault, we will determine replacement or refund. Please refer to the Return Policy for a refund. PLEASE DO NOT TRY TO FIX THE DEFECTIVE ITEM BEFORE SHIPPING BACK US (Unless advised).

Limit Of Liability

All merchandise is sold such that the client/user assumes all risks related to the use of the merchandise.

Order Cancellation

For all products such as canopy tents, table covers, banner stands, display booths etc that involve custom branding/ printing,  we can't cancel the order regardless of the order status after the order is received.

Branded Canopy Tents reserve the right to cancel orders due to certain unavoidable circumstances. The refund will be decided according to the circumstances. Branded Canopy Tents will not be responsible for any deadline due to order cancellation during those circumstances.