Branded Canopy Tents guarantees the quality and functionality of our products when used as per our product-specific assembly instructions, warning labels, and disclaimers. We urge customers to always adhere to our guidelines to ensure our products' maximum safety and longevity. Failure to follow these instructions can lead to severe damage to the unit, injury, or death, thus voiding all warranties regarding the same.
Branded Canopy Tents has a warranty system to safeguard against production faults. It is necessary to inform us of any apparent manufacturing defects within eight (8) working days of receiving it and before it is used. Sometimes, sending photographs via email can be enough to support a claim of manufacturing defects. On the other hand, if the item has to be sent back to Branded Canopy Tents for any repairs, the customer will be in charge of the shipment and the costs thereof.
Upon completion of the inspection and verification of the manufacturing defect, Branded Canopy Tents will repair or replace the product free of charge. The product will then be returned to the customer via standard ground shipping, free of charge. This warranty policy does not cover expedited shipping and production charges, and any request for replacements must be accompanied by an inspection report of the damaged product.
If it is concluded that the problem is not due to a manufacturing fault, the customer will be notified. If they choose to have the item repaired or exchanged, they will be responsible for any expenses incurred, including those related to delivery. The guarantees do not incorporate the following:
- Deficiency in adhering to assembly directions, cautions, and/or disclaimers
- Regular wear and tear, including industry-standard fading
- Mishandling and unauthorized alteration of the product
- Theft, loss, or destruction
- Natural catastrophes, storms, and powerful winds
- Transport harms
- Prints or hardware employed with prints or hardware not bought or created by Branded Canopy Tents
We understand that customers rely on our warranty, and as such, we take our obligation to provide a fair and just resolution to any warranty disputes very seriously. As such, Branded Canopy Tents reserves the right to make the final judgment on any warranty disputes. This includes the determination of the cause of damage, as well as the most suitable solution and response to be provided by our warranty.
Warranty Coverage Time
All prints produced by Branded Canopy Tents come with a warranty period to ensure the highest quality. The warranty period for indoor use prints is a 1-year limited warranty, and for outdoor use prints, it is a 6-months limited warranty. For outdoor-use hardware, the limited warranty period is six months, whereas for indoor-use hardware, it is a 1-year limited warranty against manufacturing defects. Therefore, customers can expect long-term reliability and performance from the products offered by Branded Canopy Tents.